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This page sets out exactly how lamtototo collects, uses and protects the information tied to your account — including the data connected to DANA, GoPay and ShopeePay transactions where those payment rails are active. Access to and availability of our services depends on local law and eligible regions in Indonesia.
When you open an account with us, we collect the details you submit directly — your name, contact address and the credentials you create at registration. When you connect a payment method such as DANA, GoPay or ShopeePay, we record transaction references to reconcile your wallet history; we do not store the full credentials of those e-wallets on our side. We also collect usage signals automatically: the pages you load, the session length, and the device type you connect from. This data helps us keep the account experience consistent whether you are browsing on a phone through mobile access or sitting on a desktop. We retain only what is necessary for account integrity and for responding to any dispute you raise. Data collected during a session is stored in line with our retention schedule; you can ask us to clarify the current retention period through the support path listed further below. We do not sell your personal information to third parties, and we do not share it beyond what is required to process a transaction or respond to a lawful request from an authority with jurisdiction over eligible regions in Indonesia.
Transaction references tied to DANA deposits are stored for reconciliation purposes only. Full e-wallet credentials are never held on lamtototo servers.
GoPay payment context is logged as a transaction record in your account history. You can review this record after login under your transaction log.
ShopeePay references follow the same handling as other local e-wallets — stored only as references, not as live wallet access.
Your login credentials are hashed and never stored in plain text. Account corrections and password resets follow the verification steps shown in your account settings.
Not every interaction with lamtototo falls under the same data rules. The scope below separates what this policy directly governs from what falls to third-party terms. Read this before assuming any single document covers everything about your data footprint on the platform.
Everything tied to your registered account — login activity, session records, profile details — sits inside this policy. You control account corrections directly from your account settings page after login.
Payment references for DANA, GoPay and ShopeePay are within scope. The terms that govern the e-wallet side of those transactions belong to the respective wallet provider, not to this policy.
Game titles from studios such as Pragmatic Play and Habanero are served through the lobby. Data generated by game sessions — round history, balance changes — is captured in your account log and falls inside this policy.
External links, third-party identity verification services or any off-site destination you navigate to are outside the scope of this policy. Their own privacy terms apply once you leave the lamtototo environment.
Your data is not static. You have concrete options for reviewing what we hold, correcting anything that is wrong and asking questions about how long we keep it. The fastest path for most requests is through your account dashboard, which shows current profile fields and transaction history after login. For anything that cannot be resolved there — a correction that requires identity verification, a question about a specific data field, or a request to understand our retention schedule — the support channel listed on this page is the right place to start. We aim to acknowledge data-related requests and confirm the next step within a reasonable time. Raising a query does not affect your ability to continue using the account; the two processes run independently. Where your request involves a payment reference connected to DANA, GoPay or ShopeePay, we will identify the relevant transaction record and confirm what we hold before acting on a correction.
Log in and open the account dashboard to see what profile and transaction data is currently stored. Game session history and wallet references are visible there without needing to contact support.
Profile fields such as your contact address can be updated directly in account settings. Changes that require identity verification will show the required steps inside the same screen.
If something in your record looks wrong or you want clarity on a specific data point, reach the support team through the contact path on this page. Describe the field or transaction in question clearly.
You can ask how long we hold a specific type of data. We will check the current retention schedule for that category and confirm it to you through the same support channel.
Three contact paths are available for privacy-related questions. Each one routes to the same team handling data requests — use whichever fits your current device and situation. For a transaction-specific question involving a DANA or GoPay reference, include the transaction ID visible in your account history so the team can locate the record without delay.
Open the live chat widget from any page on the site. State your question is about a data or privacy matter so the agent can route it correctly from the start.
Send a written request to the support email address shown in your account settings. Written requests are useful when you need a record of the exchange or are submitting a formal correction.
The help centre, accessible from your account dashboard after login, covers common data questions including how to update contact details and how to read your transaction log.
Keeping your data accurate and contained is an operational commitment, not just a policy statement. The four areas below describe what we do in practice — from the moment data enters your account to the point it is no longer needed.
We use cookies to maintain your session state and remember your login across page loads. You can adjust cookie preferences through your browser settings at any time; essential session cookies cannot be disabled without affecting account functionality.
Credentials are stored in hashed form. Any account-level change — password reset, contact update — requires the verification step shown inside your account settings page. We do not initiate these steps by email without you requesting them first.
We hold account data for the period required to support active use and resolve any open dispute. Once an account is closed and no outstanding matter exists, data moves to our deletion schedule. Ask via support if you need the current timeframe for your account category.
When this policy changes in a material way, we post an updated version here and note the revision on the policy page itself. Continued use of your account after a posted update means you have seen the current version. You can always request a summary of what changed through the support channel.
These are the questions that come up most often when account holders want to understand how their data is handled. Each answer reflects how the policy actually works — not a generic template.
No. When you use DANA or GoPay, we record a transaction reference for your account history. The login credentials and balance details of your e-wallet stay with the wallet provider; we never access or store them on our side.
Log in and open your account dashboard. Profile details and transaction history are visible there. If you need to see data beyond what the dashboard shows, send a request through live chat or email support with your account reference.
Yes. Most profile fields can be edited directly in your account settings. Fields that require identity verification to change will show the steps for that process on the same screen. Contact support if the field you need to correct is not editable from settings.
Use any of the three contact paths: live chat, support email or the help centre in your account dashboard. For a formal written request, email is the preferred channel as it creates a record of the exchange for both sides.
Yes. Round history and balance changes from game sessions — regardless of which studio's title you played — are recorded in your account log and fall under this policy. The studio's own terms cover the game software itself; your session data on lamtototo is ours to protect.
After account closure and resolution of any outstanding matter, your data moves to our deletion schedule. You can ask support to confirm the current retention period for your specific account category. We do not retain data beyond what is operationally or legally necessary.